Re-advert: Information Technology Officer | WWF

Re-advert: Information Technology Officer

Posted on
18 December 2018

From its origins as a small group of committed wildlife enthusiasts, WWF has grown into one of the world’s largest and most respected independent conservation organizations–supported by 5 million people and active in over 100 countries on five continents.
WWF-Greater Mekong – on the ground in Cambodia, Laos, Myanmar, Thailand and Vietnam–is working to conserve the region’s biodiversity and build a secure and sustainable future for people and wildlife. WWF has a long history of engagement in the Greater Mekong.
WWF’s mission in Cambodia is to ensure that there will be strong participation and support from all people to conserve the country’s rich biological diversity. The WWF-Cambodia Conservation Programme that started more than 10 years ago is implemented in 2 landscapes – Eastern Plains Landscape (EPL) and Mekong Flooded Forest (MFF) Landscape and built over the following 4 pillars of interventions: (1) Securing Landscape Integrity sustaining conservation and livelihood development, (2) Freshwater and Sustainable Hydropower, (3) Protected Area Management and Conservation Research and (4) Sustainable Financing – Green Economy.
WWF-Cambodia is looking for one qualified candidate to fulfill the following position:
  1. Information Technology Officer based in Phnom Penh office
  1. Major Duties and Responsibilities:
    1. Front-end (Windows and Mac)
Users / applications:
  • Assist users in troubleshooting PC/notebook problems e.g. network connections, wireless connections, login issues, printing issues, connecting to projector issues, video conferencing etc.
  • Basic I.T. education / assist users in questions relating to applications e.g. MS-Office, PDF files, One WWF, Google Suite, Zoom etc.
  • PC / notebook connectivity issues with unsecured/secured wireless networks
  • Keep track of patch level (OS, applications, firmware) of all the PC / notebooks
  • Provide I.T. support for visitors to the WWF Cambodia office
  • Provide technical support to finance users running Oracle
Anti-virus and firewall administration
  • Monitor PC / notebook anti-virus and firewall status daily/frequently
  • Update and modify software firewall policies, if necessary
  • Ensure PC / notebooks are updated daily and all PC / notebooks are free from infections
  1. Back-end server administration (Windows servers)
  • Monitor servers performance, uptime and ensure servers are in working order
  • Ensure daily update of anti-virus signature
  • Check authentication directory functionality
  • Server OS and AD updates/patches
  • Manual/automated backup of user/server data
  • VMware updates and patches
  • Work with principal to resolve server issues, if necessary
  • Ensure disaster recovery plans are updated and tested. Amend if necessary.
  1.  Network (LAN/WAN) administration
  • Ensure wired and wireless LAN is running and troubleshoot problems that arises
  • Ensure internet connectivity is up and running and troubleshoot problems that arises
  • Work with ISP if internet connectivity goes down due to ISP problem
  • Keep track of static IP addresses for static devices
  • Monitor firewall and secure remote access device and update signatures
  1. Additional and adhoc:
  • Obtain quotations/approval/purchase of new PC / notebooks, software licenses and perform installation.
  • Setup additional server services as required (ftp, web), AD accounts, shell scripting and scheduling, if needed
  • All I.T. related documentation
  • Proactive IT operations management and provide best practice recommendations.
  • Regular interaction with users to understand needs and to provide IT refresher briefings.
  • Plan and schedule periodic IT support visit to field offices.
  1. Qualification:
Education and Experiences:
  • Bachelor in IT or network related field
  • good knowledge of various desktop operating systems (Windows and MacOS) and Windows Server 2008/2012
  • good knowledge of Active Directory
  • good LAN / WAN knowledge, network security concepts and practices
  • knowledge of common desktop application software
  • experience with Google Suite cloud services
  • able to communicate clearly
  • good troubleshooting skills including use of remote support tools
Skills and Abilities:
  • Excellent interpersonal, communication and diplomatic skills with the ability to manage and interact at all levels of an international, multicultural and multilingual organization.
  • Networking, coordination, and facilitation skills.
  • Adhere to WWF’s values: Knowledgeable, Optimistic, Determined and Engaging.
  • Respective Competencies: WWF Focus; External Orientation; Delivery quality outcomes; Building working relationships; Communicate effectively; Leading teams; Leading change; Managing Resources
Adhere to WWF’s values: Knowledgeable, Optimistic, Determined and Engaging. For detailed job description, please visit the Employment page of

How to apply?
Email a cover letter and CV with Salary expectation via email address: with the subject line:  Information Technology Officer or If you have any question, please contact to WWF-Cambodia, #21, Street 322, Sangkat Beng Keng Kang I, Khan Chamkarmon, Phnom Penh or call us: 023 218 034 (extension: 118)

Deadline for applications: 28th January 2019

(WWF is an equal opportunity employer and committed to having a diverse workforce.
Disable people and women are strongly encouraged to apply)